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General Information

Conditions of cancellation

Bookings can be cancelled free of charge up to 14 days before arrival. Cancellation fees of 100% will also apply in case of no-show or late arrival. We recommend that you take out travel insurance.

Reservations or cancellations are only accepted in writing. The deposit will not be refunded in the event of cancellation.

Check in and check out

On the day of arrival your room will be available from 2 pm. On the day of departure we request you to vacate the room by 10 am.

Child reductions

Children from 0-3 years: - 50 %
Children from 3-6 years: - 40 %
Children from 6-8 years: - 30 %
Children from 8-11 years: - 30 %
Children from 11-14 years: - 20 %

Guest card mobilecard

As our guest you receive the Guest card mobilecard free of charge, which enables you to benefit from a number of advantages throughout your holiday in the South Tyrol.

Free use of all public transport in south Tyrol

Leave your car and make use of the free: regional trains (Brenner-Trient, Mals-Innichen), local buses, Cable cars to Ritten, Jenesien, Meransen, Mölten, Kohlern and Vöran, the tram Ritten and the mountain railway on the Mendel along with the Post Auto Schweiz between Mals and Müstair.